GSH Board Response to the 2026 Annual Complaints Review

The GSH Board welcomed the findings of the 2026 Annual Complaints Review, which confirmed that very few complaints were received during the year. Having overseen the complaints and responses, the Board is pleased that each case was handled appropriately and in line with GSH's complaints process.

The Board also welcomed the results of the 2026 Customer Satisfaction Survey, which provided valuable insight into residents' positive experiences and opportunities to enhance services further.

The survey findings were presented at the Annual Consultation Meeting, where residents provided positive feedback and shared constructive views. The Board greatly values this engagement, which provides helpful assurance and complements the evidence gathered through the complaints process.

The Board will continue to build on this positive feedback by overseeing complaint handling and considering satisfaction survey results and wider resident views to support learning and further service improvements.

Yours sincerely,

The GSH Board