GSH Board Response to the September 2025 Customer Satisfaction Survey

The GSH Board would like to extend our sincere thanks to all customers who have made contact to offer feedback and those who participated in the September 2025 Customer Satisfaction Survey. Your feedback is invaluable in helping us understand your experiences and identify areas where we can improve our services.

We are pleased to note the positive responses in several key areas, which reflect our ongoing commitment to delivering high-quality service. However, we also recognise there are aspects where improvements are needed. The Board is carefully reviewing all feedback and will prioritise actions to address the concerns raised.

We are committed to keeping our customers informed about the steps we are taking as a result of your feedback. Further updates will be provided as we implement these enhancements. Thank you once again for your participation and continued support.

Yours sincerely,

The GSH Board